Shipping policy

At Gift Box Britain, we believe in simple and transparent shopping for you and your pets. That’s why we are proud to offer Fast & Free Shipping on all orders within the United Kingdom.

🕒 1. Delivery Timeline

We process and ship your pet essentials quickly. Here is what to expect:

Step Timeframe Details
Order Cut-off Time 5:00 PM (GMT+1) Orders after this time start processing the next day.
Handling Time 1-2 Business Days (Monday – Friday) Time to pack and prepare your order.
Transit Time 3-4Business Days (Monday – Friday) Time the carrier takes to deliver to you.

Total Estimated Delivery: You can expect your order to arrive within 4-6 business days.

💰 2. Shipping Costs

We keep it simple—there are no hidden shipping fees at checkout.

  • Standard Shipping: FREE on all orders (No minimum purchase required).

  • Shipping Destinations: We ship to all addresses within the United Kingdom(including P.O. Boxes and APO/FPO addresses).

  • Sales Tax: Any applicable sales tax will be calculated and clearly shown at your final checkout.

🚚 3. Order Tracking

We want you to know exactly where your package is.

  • Confirmation Email: You will receive a shipment confirmation email as soon as your order leaves our warehouse.

  • Tracking Number: A tracking link will be included in your email.

  • Activation: Please allow 24-48 hours for the tracking information to update on the carrier's website.

📍 4. Shipping Guidelines

  • Address Accuracy: Please ensure your shipping address is 100% correct at checkout. Gift Box Britain cannot be held responsible for lost packages due to incorrect address information provided by the customer.

  • Missing Packages: If your tracking says "Delivered" but you haven't received your package, please contact us within 48 hours so we can investigate with the carrier.

✉️ 5. Customer Support

If you have any questions about your shipment, our team is here for you:

  • Store Name: Gift Box Britain

  • Email: support@giftboxbritain.shop

  • Phone: +44 7360 254317

  • Business Address: 4 Embankment Pl, London WC2N 5AQ, United Kingdom

  • Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+1)

  • Order Cut‑Off Time: 5:00 PM (GMT+1)